FAQ

Manuals
E-mail me if you’ve lost the manual. I will send a new one.

Delivery time
Some pedals, like the customizable Krankjorum pedal, are built to order. I will get in touch after your orderplacement for specific wishes (finish, knobs, etc.) and will let you know when it is ready for shipment. Pedals can take 1-5 business days to build. All items may take up to 10 days to reach you once they are shipped.

Do you have another effects unit like the ones in the gallery but are sold?

Every effects unit is an unique piece of art. It’s very hard to find similar objects like the one I already made. Almost all objects are vintage and rare, so it either takes a long time searching and/or some luck to find a similar object. But you can always ask me if you’re interested to let me build something similar.

Warranty & Repair
Effesk products come with a one year warranty for technical parts and components, and with 90 days warranty on workmanship. The warranty time frame begins on the date of purchase. This warranty does not include misuse or accidents resulting in damage.

Shipping & taxes
Tracking of the order will be emailed to you at the moment your package is ready for shipment. All prices include Dutch taxes. You may have to pay taxes, customs and excise duties locally since we ship from the Netherlands (EU). If this is the case, the buyer has to pay the taxes, customs and excise duties of the products at the arrival of the package.

Returns & exchanges
Our return policy lasts for 30 days. Unfortunately we can’t offer you a refund or exchange when 30 days have gone by since your purchase. To be eligible for a return, your request for return must be approved by Effesk by e-mail. All returns must be initiated by contacting us at info@effesk.com.

Other questions?
Just send us an e-mail.

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